Refund Policy

NC Goods Online 

 

Thank you for shopping at NC Goods, a division of The NC Group. We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.  

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Eligibility for Refunds:

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We accept refund requests for eligible items within 7 days of the delivery date. To be eligible for a refund, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.

• You must provide proof of purchase, such as your order number or receipt.

• The item must not be on the list of non-refundable items (see below).

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Non-Refundable Items:

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The following items are generally non-refundable:

• Fresh produce, including but not limited to, broccoli and cauliflower.

• Chocolates.

• This list may be subject to change. Please contact us if you have any questions about the eligibility of a specific item.

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Refund Process:

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1. Contact Us: Please contact our customer service team at admin@ncgoods.store within 7 days of receiving your order. Provide your order number, the item you wish to return, and the reason for the return.

2. Return Authorization: Our customer service team will review your request and issue a Return Authorization (RA) number if your return is approved.

3. Return Shipping: You are responsible for the return shipping costs, unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service to ensure that we receive your return. Please securely package the item to prevent damage during transit.  

4. Inspection and Processing: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Upon approval, we will process your refund within 7 business days.  

5. Refund Method: Refunds will be credited to the original payment method used for the purchase. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment processor.  

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Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at admin@ncgoods.store. We will arrange for a replacement or a full refund, including return shipping costs. Please provide photos or videos of the damaged or defective item to expedite the process.

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Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund (following the refund process) and place a new order for the desired item.  

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Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at:

The NC Group- Quezon City | admin@ncgoods.store

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Policy Updates:

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This refund policy is subject to change without notice. Please check this page periodically for updates. The latest version will always be posted on our website.